Helpdesk Customer Service Representative

About the IT team:

Do you enjoy working on an energetic and innovative team? At Bangor Savings Bank we are hiring an IT Helpdesk customer service representative to join the growing and talented team. As part of this team, you will be connecting with internal business partners throughout the bank.


About this role:

You will play a key role supporting internal bank customers. This role requires initiative, drive, and a strong work ethic. The position balances a fast-paced work environment with doing things meticulously and properly; working independently within highly collaborative integrated teams. The job is responsible for triaging and replying to help desk calls and inquiries received via phone, e-mail and walk-ins.
You’re Excited About this Opportunity Because You Will…

+ Respond to telephone calls and email requests

+ Triage and organize tickets according to priority

+ Escalate problems to appropriate teams

+...