Helpdesk Customer Support - Quality Manager

Qualifications:

Education

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a closely related technical discipline.
• Advanced degree (MBA or M.S. in a technical or analytics field) is a plus and may substitute for a portion of the experience requirement.

Experience

• Minimum 2 years of experience in backend product support, ad tech engineering support, technical integrations, or QA in a technical setting.
• Strong preference for SaaS experience, with knowledge of platform lifecycle, API-first products, and multi-tenant architectures.
• Proven growth into leadership, QA management, or senior technical roles.
• Experience in developing or enhancing QA programs in support, BPO, or digital advertising is a plus.

Technical Skills

• SQL & Data Analysis: Expert in complex SQL queries, query optim...