Helpdesk Customer Support - Workforce Analyst

Qualifications:

Education

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Equivalent combination of relevant work experience and education will be considered for candidates with demonstrated WFM or BPO operations expertise.

Experience

• With or without professional experience in customer support, technical support, workforce management, or a related operations role.
• Experience within a BPO, digital advertising, or online marketing environment is strongly preferred.
• Having prior experience in workforce management, scheduling, real-time monitoring, or operational analytics will give you a significant edge.
• We highly value experience in managing or supporting teams that deal with billing, payment processing, or compliance-related customer inquiries.

Knowledge & Technical Skills: