Helpdesk Executive

Job Description (JD) Helpdesk Executive | Assetz Program Position Title Helpdesk Executive Assetz Program Job Summary We are seeking a proactive, customer-focused, and detail-oriented Helpdesk Executive to join the Assetz Program team. The ideal candidate should possess excellent communication skills in English, a professional attitude, and the ability to manage customer and client interactions effectively. The role requires strong multitasking abilities, problem-solving skills, and flexibility to support cross-functional activities and service operations. Key Responsibilities Handle customer and client interactions in a professional, courteous, and timely manner Provide support through the helpdesk system and ensure prompt resolution of queries and issues Manage and track service requests while maintaining high service standards Record and maintain accurate details of customer interactions, complaints, and transactions Coordinate with internal departments and teams for effective iss...