Helpdesk Executive

Job Description:

Key Responsibilities

1.Technical Support:

Provide first-line technical support to customers, addressing and resolving technical issues efficiently and effectively.

2.Engineer’s Management Support:

Assist in tracking and monitoring both in-house and on-site FMS engineers to ensure smooth operations and timely issue resolution.

3.Ticket Assignment:

Help manage the assignment of support requests to the appropriate technical staff or engineers based on the issue’s nature and urgency.

4.Support Ticket Updates:

Update support tickets in real-time to reflect status, actions taken, and resolution details.

5.Coordination of Travel Expenses:

Assist in managing and processing travel expenses for engineers on-site, both within the city and outside, ensuring accuracy and timely reimbursemen...