Helpdesk Officer

Job description:

We are looking for a Helpdesk Officer at Modern Logistics, Inc.

Brief Job Description:

• Addressing customer concerns
• Coordinating with internal teams to resolve issues.
• Processing service requests.
• Maintaining accurate records in customer service system.

Skills/ Qualifications:

• Communication skills with proficiency in English.
• Basic knowledge of MS application and inventory management systems.
• Detail-oriented.
• Reliable.
• Strong client-facing skills.
• Advanced troubleshooting and multitasking abilities.
• Strong customer service orientation.

Education and Experience Requirements:

• Graduate of Business Administration, Logistics Management or other related Business or Engineering courses.
• At least three (3) years of experience as a Customer Service or related field.

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Job Types: Full-time,...