Job Description
**Req ID**: ******We are currently seeking Help desk representative to join our team in Guadalajara, Jalisco, Mexico.
- Requirements:- Availability to work 22.5 hours per week- Interest in working morning shift- Advanced English- Looking to work in IT Environment- 6 months of experience in Customer Service- We Offer:- Competitive salary- Grocery Tickets - 12% of base salary- 30 days of Christmas bonus- 10 days of vacations- 50% Vacation bonus- Savings Funds- 5 personal days per year- Medical insurance- Life insurance- Dental Insurance- Discounts with selected Optics- Opportunity to grow in the company- Activities- General L1 support for hardware and MS Office packages- Answer technical support calls providing and escalating to other support groups- Document troubleshooting steps and detailed description of the customer incidents and requests- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures**About NTT DATA Service...
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