Helpdesk Senior Associate - ITIL

NTT DATA

Full-time Bengaluru, Karnataka Physical Scientists

Posted:

June 07, 2026

Location:

Bengaluru, Karnataka, India

Job Description

Job Description
Years of Experience
Global End User Services
Requirements:
Helpdesk Sr. Associate at Grade-5 position in Service Desk
Must be a Graduate. B.Tech/B.E or any other technical degree preferred
Good communication skills with minimum 1 year of international calling experience
Good comprehension & writing skills.
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
Job description:
Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
Activities include recognition, research, isolation, resolution & follow up steps.
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
Stro...
                

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Job Overview

Job Type: Full-time

Location: Bengaluru, India

Posted: June 07, 2026

Deadline: July 17, 2026