Helpdesk Specialist: Grow into L2 IT Support & Cloud Admin

A technology services provider is seeking a proactive Helpdesk Specialist in Tijuana, Mexico. This role bridges L1 and L2 support, managing user lifecycles in M365 and Google Workspace, along with endpoint management via Intune. With responsibilities in incident management, user lifecycle, and cloud administration, candidates should have 1-3 years in IT support and solid troubleshooting skills. Strong English communication and alignment with ITIL best practices are essential, with further development opportunities available.
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