Helpdesk Specialist I

Job Overview





Job Title: Helpdesk Specialist I



Location: Doha, Qatar



This position is pending contract award.



Job Responsibilities





Trace Systems is actively recruiting for a Helpdesk Specialist I to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.The job responsibilities include, but are not limited to:

+ Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues);

+ Provide Tier 1 hands-on support to users on the AOC/CAOC floor;

+ Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required;

+ Follow-up with end-users on status, and verify problem resolut...