Helpdesk Specialist II

Job Overview

Job Title: Helpdesk Specialist II

Location: Doha, Qatar

This position is pending contract award.

Job Responsibilities

Trace Systems is actively recruiting for a Helpdesk Specialist II to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.The job responsibilities include, but are not limited to:
+ Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues);
+ Provide Tier 1 hands-on support to users on the AOC/CAOC floor;
+ Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required;
+ Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure;
+ Create and manage organizational and user accounts a...