Co
Posted:
February 20, 2026
Location:
Singapore, Singapore, Singapore
Job Description
**Job Title:** Helpdesk Support Engineer
**Job Location:** Singapore
The Helpdesk Support Engineer provides technical assistance and support to end‑users across hardware, software, network, and application issues. This role is responsible for troubleshooting, resolving incidents, and ensuring high service availability while maintaining excellent customer service standards. The engineer works closely with IT teams to escalate issues, maintain documentation, and contribute to continuous service improvement.
**Key Responsibilities:**
**Technical Support**
· Provide Level 1 / Level 2 technical support to users via phone, email, chat, or in-person.
· Diagnose and resolve issues related to:
o Windows / macOS systems
o Hardware (laptops, desktops, printers, peripherals)
o Productivity tools (Microsoft 365, Outlook, Teams, ...
**Job Location:** Singapore
The Helpdesk Support Engineer provides technical assistance and support to end‑users across hardware, software, network, and application issues. This role is responsible for troubleshooting, resolving incidents, and ensuring high service availability while maintaining excellent customer service standards. The engineer works closely with IT teams to escalate issues, maintain documentation, and contribute to continuous service improvement.
**Key Responsibilities:**
**Technical Support**
· Provide Level 1 / Level 2 technical support to users via phone, email, chat, or in-person.
· Diagnose and resolve issues related to:
o Windows / macOS systems
o Hardware (laptops, desktops, printers, peripherals)
o Productivity tools (Microsoft 365, Outlook, Teams, ...
Apply for this Job
Submit your application for the Helpdesk Support Engineer position at Cognizant.
Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
Singapore, Singapore
Posted:
February 20, 2026
Deadline:
March 25, 2026