Helpdesk Support Engineer

At Xtremax, our Helpdesk Support Engineers play a vital role in ensuring system stability and reliability. In this role, you will be responsible for monitoring alerts, managing incidents, and supporting resolution processes to keep our systems running smoothly. You will also contribute to continuous improvement by reviewing scripts and providing feedback, making a direct impact on both operations and service quality. Candidates with public sector experience are preferred, as this role supports IT projects for government agencies.
Responsibility:
System Monitoring and Incident Management
Monitor and observe system alerts or unusual system behaviours
Follow incident isolation procedures to identify and verify faults before applying problem resolution scripts or escalating issues
Manage the full lifecycle of incident tickets, from creation and updates to escalation and closure
Perform post-change system health checks to ensure changes do not cause undesirable behaviours<...