Helpdesk Support Engineer

At Xtremax, our Helpdesk Support Engineers play a vital role in ensuring system stability and reliability. In this role, you will be responsible for monitoring alerts, managing incidents, and supporting resolution processes to keep our systems running smoothly. You will also contribute to continuous improvement by reviewing scripts and providing feedback, making a direct impact on both operations and service quality. Candidates with public sector experience are preferred, as this role supports IT projects for government agencies.
Responsibility:
End-User Computing & IT Support
Provide daily IT support to staff via email, phone, remote access, and in person at the HQ and site offices
Troubleshoot and fix computer issues, including hardware, software, and network problems
Set up and support laptops, desktops (Windows 11), printers, and video conferencing systems
Ensure all helpdesk tickets are resolved quickly and properly logged in the system
Create and update simpl...