Helpdesk Support Executive

As a Helpdesk Support Executive at E-MAINTENANCE SDN. BHD., you will be responsible for providing efficient and effective technical support to our clients. This full-time role is based in Kelana Jaya, Selangor and will involve handling a range of IT-related queries and issues in a timely manner.

What you’ll be doing

• Responding to and resolving incoming support requests from clients via phone or email
• Escalating issues to the appropriate technical team for further investigation and resolution
• Maintaining accurate records and documentation of all support activities
• Identifying opportunities for process improvements and contributing to the enhancement of our IT support services

What we’re looking for

• Minimum 1-2 years of experience in a helpdesk or IT support role
• Strong customer service orientation with excellent communication and interpersonal skills
• Good problem-solving and a...