helpdesk support

Netpoleon Solutions is a well-established IT Security and Network Company recently acquired by Macnica Inc – a US 5.5 Billion Dollar Revenue company. With offices in Singapore, Australia, Cambodia, India, Indonesia, Malaysia, Myanmar, New Zealand, Philippines, Thailand, Vietnam and parent company in Japan and US, we are now inviting individuals that have strong skills and knowledge in IT Security to join us. You will be able to embark on an exciting career, as we pursue our strategic expansion.

Working Hours: 9am to 6pm, Mon-Fri

Salary will commensurate with qualification and experiences

Job Title
HELPDESK SUPPORT

Responsibilities

• Responsible for receiving, validating and logging customer requests (tickets).
• Find available engineer and assign engineer for all requests (tickets).
• Ensure all requests (tickets) assigned are worked on, updated (track requests and determine current activity on it) and resolved.
• Analyse...