Helpdesk Support Specialist

Become an EXpert as a Help Desk Support Specialist

At EX Squared LATAM, we connect talented professionals across the region with impactful digital projects. We're looking for a Help Desk Support Specialist to join our team and provide first-level technical support to end users, ensuring timely resolution of issues and a high-quality support experience.

This role is ideal for a junior-level IT professional with a strong service mindset, solid troubleshooting skills, and the ability to communicate effectively with users in English.

What You'll Do

• Provide Help Desk and IT support to end users in Windows-based environments.
• Receive, track, and resolve support tickets, ensuring accurate documentation and timely follow-up.
• Perform user management tasks in Windows Active Directory, including user creation, deactivation, and permission management.
• Deliver basic support for web and mobile applications, assisting users with a...