Helpdesk Team Leader

Hartenbos, South Africa | Posted on 08/01/2025

The Helpdesk Team Leader is responsible for providing professional and efficient helpdesk support by managing daily operations of the Helpdesk, representing the Helpdesk team and helping to ensure that the Helpdesk is constantly developing and improving. A strong customer service mindset is the key in this role. The Helpdesk Team Leader will assist with the standardisation of Helpdesk services and procedures along with streamlining any discovered inefficiencies.

Key Performance Areas

Key Performance Areas would include, but are not limited to:

Leadership:

• Lead and manage a team.
• Manage team performance.
• Clearly communicate expectations, roles and responsibilities to team members and supply employees with the resources required to perform.
• Adhere to and re-enforce the company policies, procedures and practices at all times.
• Support, motivate and give feedback ...