Helpdesk Technician

Key Responsibilities

• Provide first-level technical support via phone, chat, and email
• Troubleshoot hardware, software, and basic network-related issues
• Guide users through step-by-step solutions and system navigation
• Log, track, and resolve support tickets accurately and efficiently
• Escalate complex technical issues to higher-level support when required
• Maintain accurate documentation, system updates, and support records
• Ensure timely and professional resolution of technical requests

Requirements

• Previous experience in IT support, helpdesk, or technical troubleshooting is preferred
• Strong understanding of computers, operating systems, software, and basic networking
• Excellent communication and problem-solving skills
• Ability to explain technical concepts in clear, simple terms
• Reliable internet connection and a stable, distraction-free home workspace