Helpline Counselor

Description
We are looking for a compassionate Helpline Counselor to support individuals facing emotional or behavioral health challenges. This contract-to-hire position is ideal for someone who communicates with empathy, remains composed during sensitive conversations, and is passionate about contributing to a community-focused support environment.


The role involves assisting callers, accurately documenting interactions, and helping connect individuals with appropriate resources while maintaining a thoughtful, professional, and caring approach.


Responsibilities:

• Respond to incoming calls from individuals seeking support and provide calm, respectful assistance during emotionally sensitive situations.

• Record caller details, case notes, and service-related information with a high level of accuracy and confidentiality.

• Help assess immediate needs and direct individuals to relevant behavioral health, crisis support, or comm...