Hexagon EAM Business Analyst

RESPONSIBILITIES:

• Provide Level 1 and Level 2 support for Hexagon EAM users, including issue resolution, user access, and data integrity. Work with vendors and internal teams to escalate and resolve complex issues.

• Monitor and maintain interfaces between Hexagon EAM and SAP, ensuring data synchronization and timely resolution of integration issues.

• Collaborate with Level 3 IT Analysts and Business Users to understand requirements and translate them into system configurations or enhancements.

• Participate in development, testing and support deployment of new features or modules.

• Perform routine system maintenance, patch testing, and upgrades in coordination with the global IT team.

• Document support processes, FAQs, and training materials for end-users.

• Ensure compliance with IT policies, data governance, and security standards.

Basic requirements (Education, Level of Experience, Language)

• Qua...