Posted:
June 17, 2026
Location:
remote, gauteng, South-Africa

Job Description

A project dedicated to assessing and benchmarking advanced agentic audio models against leading systems. The program’s mission is to evaluate and optimize model performance for real-world customer support use cases.

Responsibilities Create and execute role-play-based evaluation scenarios that simulate realistic customer service interactions across multiple domains, including: Flight bookings and travel support Financial services Telecommunications and technical support Contribute to the development of diverse and representative datasets used to assess conversational audio agents. Evaluate model performance across a standardized set of qualitative and quantitative metrics. Ensure evaluations reflect real customer expectations for clarity, efficiency, and natural conversational flow. Evaluation Metrics

Model performance is assessed using a combination of conversational, technical, and audio-specific criteria, including but not limited to:

Task completion accuracy and ef...

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Job Overview

Job Type: Full-time
Location: remote, South-Africa
Posted: June 17, 2026
Deadline: July 27, 2026