Hiring Email Support Representative

About the role

We are seeking an exceptional Email Support Representative to join our rapidly growing business process outsourcing (BPO) company based in the heart of Makati City, Metro Manila. In this full-time role, you will be responsible for providing top-notch customer service and support to our clients through email communications. If you have a passion for connecting with people and a knack for efficiently resolving queries, this could be the perfect opportunity for you.

What you'll be doing

1. Respond to customer inquiries and concerns via email in a timely, professional, and empathetic manner
2. Troubleshoot issues and provide appropriate solutions or escalate complex cases as needed
3. Maintain accurate records of all customer interactions and follow up as required
4. Identify opportunities to improve processes and enhance the customer experience
5. Collaborate with cross-functional teams to ensure seamless service delivery ...