Hiring Email Support Representative

About the role

Radenta Technologies, Inc.' is seeking dedicated and customer-focused Email Support Representatives to join our fast-paced, dynamic Call Centre team in Makati City Metro Manila. This is a full-time position where you will be responsible for providing exceptional customer service and support via email communication.

What you'll be doing

1. Responding promptly and professionally to customer inquiries and issues via email
2. Troubleshooting and resolving customer problems in a timely and empathetic manner
3. Maintaining detailed records of customer interactions and resolutions
4. Identifying opportunities to improve customer experience and suggesting process improvements
5. Collaborating with cross-functional teams to ensure seamless customer support
6. Adhering to all company policies, procedures, and quality standards

What we're looking for

1. Minimum 1 year of experience in a customer servic...