Hiring IGT Iloilo

About the role

IGT Technologies Philippines Inc. is seeking a talented Customer Service Representative to join our team in Pavia Iloilo. This full-time role will focus on providing exceptional customer service to our travel account clients. You will be the primary point of contact, handling inbound calls, responding to inquiries, and resolving issues in a professional and efficient manner.

What you'll be doing

• Answering and managing inbound calls from travel account clients in a timely and courteous manner
• Responding to customer inquiries, addressing concerns, and providing accurate information
• Resolving customer issues and complaints effectively, while adhering to company policies and procedures
• Maintaining detailed records of customer interactions and following up on outstanding matters
• Collaborating with cross-functional teams to ensure seamless customer experiences
• Continuously seeking opportunities to impr...