HIRING: Pure Non-Voice Chat

About the role

Radenta Technologies, Inc. is seeking dedicated and talented Pure Non-Voice Chat & Email Support Agents to join our growing team. As a customer service professional, you will be responsible for providing exceptional support to our clients through written communication channels, ensuring their queries and concerns are promptly and effectively addressed. This full-time role is based in our Ortigas, Pasig City office, with opportunities for career growth and development.

What you'll be doing

1. Responding to customer inquiries and requests via chat and email in a timely and professional manner
2. Providing accurate and helpful information to resolve customer issues
3. Documenting customer interactions and maintaining detailed records
4. Identifying and escalating complex or unresolved issues to the appropriate team
5. Contributing to the continuous improvement of customer service processes and procedures
6. Collabora...