Hiring Reports and Workforce Analyst- 45K

Position: Reports and Workforce Analysts

Salary Budget: 45,000 salary package

Shift Schedule: Permanent nightshift and PH holiday work

Work Set-up: Permanent onsite work

Location: Mandaluyong City

Job Description:

• Collect, clean, and analyze data from various sources, having an experience with Five9 cloud based contact center solutions is required in the role.
• Develop and maintain reports, dashboards, and visualizations to track performance metrics.
• Identify trends and insights to support business strategies.
• Ensure data accuracy and integrity in all reports.
• Collaborate with different teams to understand reporting needs and provide solutions.
• Automate reporting processes for efficiency.
• Provide recommendations based on data analysis.
• Support management with ad-hoc reports and deep-dive analyses.
• Analyze historical data to forecast call volumes, workload, and staffi...