HIRING - Service Desk Analyst - Onsite - BGC

About the role

Ascendion is seeking an experienced Service Desk Analyst to join our team in our Taguig City office. As a Service Desk Analyst, you will play a crucial role in providing comprehensive IT support and managing the resolution of technical issues for our clients. This is a full-time, on-site position based in our Bonifacio Global City (BGC) office.

What you'll be doing

• Serve as the first point of contact for incoming IT support requests, diagnosing and troubleshooting a wide range of technical issues
• Provide exceptional customer service, ensuring prompt and effective resolution of support tickets
• Collaborate with cross-functional teams to escalate and coordinate the resolution of complex problems
• Document and maintain detailed records of all support activities and incidents
• Contribute to the continuous improvement of our service desk processes and procedures
• Assist with the implementation and mainten...