Hive Lead, Customer Lifecycle Management

Michael Page

Permanent India, India Operations Specialties Managers

Posted:

March 03, 2026

Location:

India, India, India

Job Description

Lead large-scale digital banking transformation with global impact.
Drive innovation in omni-channel, real-time customer experiences.
About Our Client
A leading global bank committed to digital innovation and delivering exceptional customer experiences across multiple channels and markets worldwide. Known for driving transformation through agile, customer-centric solutions and cutting-edge technology.
Job Description
Lead and manage 12-15 agile squads (100-250 people) focused on Customer Life Cycle Management (CLM).
Oversee USD 10-30M investment for delivering omni-channel, digital-first, real-time CLM capabilities.
Deliver end-to-end customer journeys across mobile, web, branch, voice, virtual contact centers, and ATM/CDM channels.
Collaborate closely with IT, design, country teams, and senior business stakeholders globally.
Own capability delivery, financial performance, customer experie...
                

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Job Overview

Job Type: Permanent

Location: India, India

Posted: March 03, 2026

Deadline: April 12, 2026