Home Delivery Center Coordinator

The Home Delivery Center Coordinator is the vital link between Crate and Barrel and the 3rd party service provider at the home delivery center. In this role, you will liaise with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight. This role is perfect for someone who thrives in a fast-paced environment and has strong organizational skills, a high attention to detail, and a passion for service.
A day in the life as a Home Delivery Center Coordinator...
+ Manages the shipment and routing of outbound freight to ensure cost-efficient and timely delivery of product
+ Research various transportation methods, investigating cost and performance. Liaises with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight
+ Handles and resolves escalated customer service issues directly with the customer
+ Investigates and resolves issues related to damages, shortages, an...