Home Financing Lending Manager - Montreal or Quebec city

Home Financing Lending Manager - Montreal or Quebec city

Requisition ID: 264830

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose of Job**

The Home Financing Lender Manager is responsible for growing residential mortgage business from a designated portfolio of Home Financing Advisors (HFA) as defined by objectives within a Balanced Scorecard (BSC), including:

1. Financial Objectives:, mortgage and secured line of credit product acquisition, customer acquisition, cross-sell, national financial plan met/exceeded)

2. Operational Effectiveness: credit quality objectives, turn-around time, SLA adherence, compliance requirements, organized and efficient submissions of applications, etc.

3. Customer: customer experience satisfaction (B2B, B2C and HFA and 3rd party stakeholders)

Within the HFS customer segmentation model (Achiever, Builder and Starter tiers of ...