Hospitality Assistant- Grade 11

The Hospitality Assistant is the visible face and the first point of contact for the Hospitality Services Team, engaging with passengers from diverse cultures and backgrounds. They perform administrative tasks and are responsible for providing important information about accommodations, transportation services, room cleaning issues, and other customer service matters.

The Hospitality Assistant will work at the front desk and collaborate closely with the Hospitality Services Coordinator, sharing all relevant information to provide efficient hospitality service.

He/She is responsible for overseeing daily passenger activities, from their arrival in Calama or San Pedro by bus until their departure. This includes coordinating ground transportation to and from the OSF, checking in and out of rooms, activating cards, and addressing any other requests from ALMA and contractor staff, as well as visitor users.

KEY RESPONSIBILITIES

· Handles daily passenger activiti...