Hospitality Team Member

Restaurant Hostess

Location: China Bistro R City Mall

Job Summary

The restaurant hostess is responsible for delivering an excellent guest experience by welcoming guests, managing reservations, handling feedback, and ensuring overall guest satisfaction at the restaurant.

Key Responsibilities

• Warmly welcome and greet all guests upon arrival
• Manage table reservations and waiting lists efficiently
• Coordinate with the service and kitchen team to ensure smooth guest flow
• Understand guest preferences and ensure personalized service
• Handle guest queries, complaints, and special requests professionally
• Ensure guests are comfortable and satisfied throughout their visit
• Maintain guest feedback records and share inputs with management
• Assist during peak hours to manage crowd flow and guest expectations
• Promote res...