Hostess

Role Purpose:


The hostess is responsible for greeting customers as they arrive and as they leave while ensuring they had an excellent dining experience.





Key Responsibilities:



Schedule dining reservations (if applicable) and arranges parties or special services for diners and inform the Restaurant Manager for him to coordinate the needed preparations and necessary set-ups.



Greet arriving customers with a friendly and welcoming approach, seat them, provide menus and ask if they wish to have specific beverage as they wait for the waiter/waitress to serve them.



Provide support in inspecting the serving stations in the dining area to ensure neatness and cleanliness all the time



Direct and instruct waiters/waitresses on customer needs to ensure customers receive fast and quality service from the moment they arrive.



Collect customers’ information (names, phone numbers, e...