Hotel Front Desk Agent (Full-time)

Regular Hourly Full-Time
Vernon, NY, US

Salary Range: $16.00 To $16.00 Hourly







The schedule for this position is Friday to Tuesday 3pm to 11pm (Wednesdays and Thursdays off)


JOB DESCRIPTION SUMMARY:

Responsible for providing accurate, timely information to guests about hotel policies, services, and amenities, ensuring optimum guest service and satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provide excellent guest service to both internal and external guests.

• Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.

• Maintains a working knowledge of the Company’s property, as well as special events on and near property, in order to advise guests of same, whenever possible.

• Responds to guest requests, complaints or inquiries courteously and promptly.

• Enters c...