Hotel front desk clerk

• Work Term: Permanent


• Work Language: English


• Hours: 16 to 32 hours per week


• Education: Secondary (high) school graduation certificate


• Experience: Experience an asset


• or equivalent experience

Work setting

• Hospitality industry
• Hotel, motel, resort

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and s...