Hotel Infante Sagres Porto | Front Office Agent

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Office Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. 

Your day to day:

• Be the warm welcome that kicks off a memorable guest experience.

• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. 

• Handle cash and credit transactions. 

• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. 

• Stay one step ahead of guests’ needs – record a...