Hotel Manager at Johnston Canyon Resort

Lead operations at Johnston Canyon Resort as a Hotel Manager in Banff, Alberta. Drive guest satisfaction, oversee staff, and manage budgets while providing quality accommodations and services.

This full-time, permanent position involves developing policies, recruiting staff, and implementing marketing activities. You will also conduct performance reviews, address guest concerns, and oversee maintenance activities to ensure a seamless experience. Your interpersonal skills and flexibility will be key in promoting a guest-focused environment.

Key Responsibilities: • Develop and implement daily operation policies • Recruit, hire, and train staff members • Prepare budgets and track revenues and expenses • Negotiate client agreements for facility usage • Address and resolve customer complaints

Requirements: • Experience in hotel management or equivalent • Proficient in MS Office and CRS software • Strong organizational and interpersonal skills • Ability to work und...