Hotel Manager - Hotel Rosa Grand - Milano

Join Starhotels and become part of our Hotel Rosa Grand  in the heart of Milan.

As Hotel Manager you will be responsible for leading the effective daily operational management of the hotel services. You will be supervising and coordinating the Heads of Department to drive efficiency of services, achieving and exceeding revenue and guest satisfaction targets.

Your responsibilities include:

Supporting the General Manager to drive the team and the daily operations to provide the most memorable customer experience and to achieve the expected targets.

Addressing any customer concerns and fostering a service recovery culture to drive customer loyalty.

Assisting the development of meaningful and achievable hotel budgets and other short and long term hotel strategic goals.

Providing effective leadership to the hotel management team and to the rest of the team members to ensure targets are met and exceeded whi...