Hotel Night Auditor

Summary

Responsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner by following brand service standards and adhering to guidelines and procedures.

Essential Duties and Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Finalize transactions completed during the day and process credit card transactions.
• Prepare and print folios for departing guests.
• Create, pr...