Hotel Operations Supervisor

A Hotel Operations Supervisor oversees daily activities across departments like Front Desk, Housekeeping, and Maintenance, ensuring high service standards, guest satisfaction, and operational efficiency. They manage staff scheduling, training, and performance while resolving guest complaints, inspecting rooms, and enforcing safety policies.

DUTIES & RESPONSIBILITIES:

• Staff Leadership: Supervise, train, and schedule front office, housekeeping, and maintenance teams, promoting a positive, high-performance culture.
• Guest Relations: Handle guest inquiries, resolve complaints professionally, and manage service recovery to ensure satisfaction.
• Operational Excellence: Conduct regular inspections of rooms and public areas to ensure cleanliness and maintenance standards.
• Front Office Management: Oversee check-in/check-out procedures, room assignments, and property management systems (PMS).
• Administrative/Safety Duties: Implement SOPs, ma...