Hotel Reservations Agent Mexico

**Position Summary****Essential Functions****Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
**- **Handle inbound and outbound calls with reservation requests and perform all other Customer Services functions.
**:- **Provide World Class Service on all calls by using ResortCom Call Quality model.
**:- **Effectively resolve customer issues and complaints through proper research, identify solutions and take ownership.
**:- **Maintain a working knowledge of all resorts, company policies, procedures, products, and services.
**:- **Meet or exceed daily, weekly, and monthly sales goal.
**:- **Willingness to work flexible schedules that varies according to business needs.
**:- **Adhere to assigned shift schedule and break and lunch schedules.
**:- **Attend and complete all required and compliance training.
**:- **Perform other duties as assigned****Other Duties****Please note this job descri...