Hotel Sales Supervisor

On-site - Manila 1-3 Yrs Exp Bachelor Full-time

Job Description

The Sales Supervisor is responsible for overseeing daily Guest Services operations while driving room sales performance through Online Travel Agencies (OTAs) and corporate accounts. This role ensures revenue growth, operational efficiency, and excellent guest experience.

Key Responsibilities

Guest Services Operations

• Supervise daily Front Office and Guest Services activities.
• Ensure efficient check-in and check-out procedures.
• Monitor room availability, occupancy, and booking accuracy.
• Handle guest concerns and ensure service recovery when needed.
• Train and guide Guest Services staff to maintain high service standards.
• Manage and update OTA platforms (rates, availability, promotions).
• Monitor online performance and booking trends.
• Develop and maintain corporate accounts.
• Conduct ...