Hotel Supervisor

Job Title: Hotel Supervisor
Location: Siaya County
Industry: Hospitality
Employment Type: Full-time
Job Purpose
The Hotel Supervisor will oversee the day-to-day hotel operations to ensure exceptional service delivery, operational efficiency, and guest satisfaction. The role requires a proactive leader who can supervise staff, maintain service standards, and support management in achieving the hotel's operational and customer experience goals.
Key Responsibilities
• Supervise daily hotel operations including front office, housekeeping, and food & beverage services.
• Ensure high standards of customer service and promptly address guest inquiries, complaints, and feedback.
• Lead, motivate, and coordinate hotel staff to deliver consistent and quality service.
• Monitor staff attendance, performance, and adherence to hotel policies and procedures.
• Ensure cleanliness, safety, and hygiene standards are maintained at ...