Hotel Supervisor

Job Title: Hotel Supervisor Location: Siaya County Industry: Hospitality Employment Type: Full-time Job Purpose The Hotel Supervisor will oversee the day-to-day hotel operations to ensure exceptional service delivery, operational efficiency, and guest satisfaction. The role requires a proactive leader who can supervise staff, maintain service standards, and support management in achieving the hotels operational and customer experience goals. Key Responsibilities Supervise daily hotel operations including front office, housekeeping, and food & beverage services. Ensure high standards of customer service and promptly address guest inquiries, complaints, and feedback. Lead, motivate, and coordinate hotel staff to deliver consistent and quality service. Monitor staff attendance, performance, and adherence to hotel policies and procedures. Ensure cleanliness, safety, and hygiene standards are maintained at all times. Support training and onboarding of new staff to improve service deli...