Hotel Voice Executive – International Hospitality Process

Job Title Hotel Voice Executive International Hospitality Process Location Gurgaon Work From Office Process Overview International Hotel / Hospitality Voice Process supporting global customers with reservations, modifications, inquiries, and service-related requests while ensuring exceptional customer experience and revenue optimization through upselling. Date of Joining (DOJ) 27th January Eligibility & Qualification Criteria Education Undergraduate / Graduate in any discipline Experience Minimum 6 months of International Voice Process experience Preferred Backgrounds: Hotel / Hospitality / Travel Voice Processes International Customer Service Sales / Upselling / Revenue-driven voice processes Assessment Criteria (Mandatory) B2 Select Quality Score 9 OR AMCAT Score: 65 or above Key Roles & Responsibilities Customer Interaction Handle inbound and outbound voice calls from international customers Provide end-to-end assistance related to: Hotel reservations and confirmations Booking am...