Housekeeping Manager

**Description:**

**Administration**

・Oversees and assists in the preparation and updates of the Housekeeping Departmental Operations Manual.

・Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.

・Reads and updates the Communications Log Books.

・Ensures the use new technology and equipment is explored and implemented wherever appropriate.

・Ensures Housekeeping service standards are in accordance with the Operations Manual.

**Customer Service**
・Ensures all Housekeeping associates deliver the brand promise and provide exceptional guest service at all times.
・Ensures Housekeeping associates also provide excellent service to internal customers in other departments as appropriate.
・Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make 　sure problems are resolved sat...