HR Assistant

The Human Resources Officer will be responsible for managing and supporting all HR functions within a fast-paced call centre environment. The role focuses on recruitment, employee relations, performance management, training coordination, and compliance with labour legislation while supporting high-volume staffing and operational demands.

Employee Relations & Performance

• Handle disciplinary processes, grievances, and misconduct in line with company policy
• Advise managers and team leaders on HR policies and labour relations matters
• Support performance management processes and corrective action plans
• Maintain accurate employee records and HR files

Training & Development

• Coordinate training schedules with trainers and operations
• Track training attendance, assessments, and outcomes
• Support skills development initiatives and learnerships

Compliance & Policies

• Ensure complian...