HR Connect Inquiry Management Specialist

HR Connect NAM Inquiry Management Specialist is an entry-level position responsible for providing operations support services, including but not limited to; customer support to employees and managers on HR related topics: total rewards, compensation, benefits, learning, HR systems direct access, etc.

The HR Connect NAM Inquiry Management Specialist processes inquiries employees and managers might have, which can be addressed through cases and live chats.

**Responsibilities:**

+ Support NAM inquiry management team with cases and chats.
+ Serves as the instructor to clients on the systems and guides self-service options available for employees and managers.
+ Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's repu...