HR Helpdesk

Position Description
Function as the First point of contact for cases raised by the members and/or managers via call or HR Helpdesk Tool.
Answer phone calls received in English and/or assigned supported language.
Appropriately categorize, prioritize, assign and escalate cases to the correct provider group.
Assist, where possible, in resolving HR related queries from members/managers/non-members.
Provide a positive image of CGI through his/her role.
Deliver GHRMS services on the assigned agreed processes to CGI members around the world.
Participate in all assigned GHRMS projects and activities ensuring successful performance with GHRMS Management.
Ensure that set objectives are met as defined on the agreed performance metrics.
Gather relevant detailed information regarding the queries.
Provide support to the Manager, Team Leads and Senior Associates on investigating service delivery issues.
Ensure that appropriate measures are taken to preserve member da...